How Therapy Works

THE THERAPY AUSTIN EXPERIENCE

We are committed to exceptional client service. Anyone who reaches out to Therapy Austin will hear back from a human within a couple of days at the most. We gather a lot of information in the request form so that we can make the best possible match we can at that moment. 

Take a look around this site. If you want to choose a counselor yourself, use the filters on this page to refine the list of Staff Counselors according to what’s important to you. Be sure to filter for “Accepting New Clients” to see our therapists with openings right now. Or, go straight to the Request Form and our Request Administrator will match you with a therapist using the information you provide us. 

You’ll know the whole process is working when you get your first email back from the agency letting you know we’ve received your request and are working diligently to find a good fit for you. In most cases, you will hear directly from one of our staff within one or two business days to set up an initial screening call. In this call, you will learn more about how our agency works and help to determine whether we are a good match for you. At the end of that call, you will either have your first appointment scheduled or you will have referrals to other providers who might better fit your needs.

Another option is to call (512) 201-4501 ext. 1 to speak with our Client Care Coordinator for personalized help with the matching process.

EXPECT A CARING & SAFE EXPERIENCE

When starting as a new client with Therapy Austin, we ask you to commit to weekly sessions with your therapist. This way of engaging in the process supports the momentum all clients and counselors need when getting to know each other and investing in a change process. During this time, you will form a relationship with someone who validates your experience and your perspective and is committed to helping you find ways out of your current stuck habits. 

They will listen intently and come to know you and your story in a meaningful way. Your counselor will help you look at experiences from childhood, become aware of your current patterns of thought and behavior, help you identify what gets in your way of living your life the way you want to, and will challenge you to change and grow. Once you’ve worked through the initial thing that brought you in for services, you may decide to continue the work and go deeper into other areas of your life. Or, you may decide to leave it there. Your counselor can help you assess all of that and will assure you that our doors are always open to you in the future.

"I SHOULD BE HAPPY ALL THE TIME" (ARE YOU SURE?)

We live in a feel-good culture and we get lots of crazy messages that we can and should be happy all the time. It gets confusing. While there is a lot to be said for positive thinking, there is also a lot to be said for the reality of what it is to be human. Suffering, pain, confusion, sadness, grief, anger, disappointment, loneliness show up for every one of us throughout our lives. Having the full range of emotions is a fact of being human and is what creates meaning in our lives. Without loss and pain, we couldn't appreciate gain and pleasure

BE READY TO CHALLENGE OLD HABITS

All of our staff are well-trained throughout their employment with us. Additionally, they have loads of resources, support and consultation they access here. You can be confident that your counselor is plugged into a robust system which is crafted to give them what they need in order to be the best counselor they can be for you. Your counselor has specialized education, experience, and insight. They will use that knowledge to challenge you, to help you to heal and grow. Your therapist is dedicated to helping you be your best self, the self you want to be.

At Therapy Austin, we aren’t promising to get rid of any of your feelings for good. We are absolutely dedicated to guide and teach you to reduce your suffering. We are dedicated to helping you learn how to be anchored and balanced through any emotional experience. The way we respond to our thoughts and feelings is the key to this. We all have ingrained habits. In counseling, your therapist will help you become aware of your habits and guide you in forming new ones, ones that will enable you to be the person you want to be in this world.